Thank you for choosing ZYNITHAVZH LIMITED for ties and bow ties. We are committed to providing our EU customers with a superior product and service experience. The following are the details of our service policy:
1. Customer Service Commitment
We promise:
Provide professional and friendly customer service
Respond to customer inquiries within 24 hours on business days (Monday-Friday, 9:00 AM - 5:00 PM CET)
Handle all customer inquiries with transparency and fairness
2. Contact Information
You can contact us through the following methods:
Customer Service Email: [email protected]
Website Message: Use the "Contact Us" form on zynithav.com
3. Order Services
3.1 Order Inquiries and Modifications
You can contact customer service to modify or cancel your order within one hour of submitting it.
Orders that have entered the shipping process cannot be modified.
3.2 Invoice Services
All orders will be provided with electronic invoices.
If you require a paper invoice, please indicate this in the order notes.
4. Product Services
4.1 Product Inquiries
Provide professional recommendations on product materials, sizes, and pairings.
More detailed product images are available upon request.
4.2 Customized Services
Small order quantities are accepted (please contact customer service for minimum order quantities).
Customized products are not eligible for the unconditional return and exchange policy.
5. After-Sales Service
5.1 Quality Assurance
Returns and exchanges are available for quality issues not caused by human error.
6. Complaint Handling
All complaints will be responded to within 48 hours of receipt.
Complaint Handling Process:
Confirm the complaint content
Investigate and verify
Propose a solution
Follow up until resolution is resolved.
7. Language Services
English is the default language.
French and German-based consulting services are available upon request.
8. Policy Updates
We may revise these Service Policies from time to time. Updated versions will be posted on our website.