1. Right of Return (14-Day Cooling-Off Period)
According to EU regulations, you have the right to return your product within 14 days of receipt (no reason required).
Return period: Calculation starts the day after you sign for the product.
Exception: Customized products (such as embroidered ties) or personal hygiene products whose sealed packaging has been opened are not eligible for return.
2. Return Requirements
To protect your rights, returned products must meet the following requirements:
Good condition: The product must be unused, unwashed, with all tags intact, and free of damage.
Original packaging: This includes all accessories, including the dust bag and gift box.
Return Request: Please contact us within 14 days by email ([email protected]) to obtain a return authorization code.
3. Return Process
Contact Customer Service: Send an email to [email protected], specifying your order number and reason for return.
Obtaining a Return Label: We will provide a return address and shipping instructions (Note: Return shipping is the customer's responsibility, unless the return is due to product quality issues or our error).
Returning Products: Please use a trackable shipping method (such as DHL or UPS) and retain proof of shipment.
Refund Processing: After receiving and inspecting the product, we will refund the original payment method within 14 days.
4. Exchange Policy
If you require an exchange (e.g., size or color issues):
Please contact us within 7 days of receiving the product.
Exchanges must be eligible for return and available in stock.
Exchange shipping is borne by us (within the EU only).
5. Refund Instructions
Refund Amount: Full refund (including product price, excluding original shipping costs).
Delivery Time: Depending on the payment method, it may take an additional 3-5 business days.
6. Handling of Defective or Incorrect Products
If the product has quality issues or the wrong product was sent, we will:
Return shipping costs.
We will prioritize exchanges or full refunds.
7. Contact Information
If you have any questions, please contact us via the following methods:
Email: [email protected]